Questions to ask Dave & Helen:
In terms of the system - how do we know those parts of the system that might not used?
For instance the screens usage macro.
Is there any macro that will tell us screens not in use at all?
What was the issue with the Reinsurance Insurance and many reports used to generate data that 1 could have been used?
What about the bank Rec person, Daoud, who does not like to report issues - he feels it's a bother to harass the IS team. So bugs go unnoticed for years.
What kinds of audits do we have? what does it tell us? Logs of the system.
For instance people might be using an excel sheet to do all their work and limited stuff in the database.
Manual upload was being done for a while. Only for end of year did they actually call in to make the request to fix the bug because they didn't want to have to manually do all the uploads.
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