Mon 13th Feb 2012 (3) - Meeting with Consultant and Lead BA at Company A

(3 hours)

Meeting held at Company A.

Consultant chat:
got access to where there are macros to run to get
- Which screens are in use by whom, date of last use.
- Genie and 5250 users are recorded- the count

Company A is proactive
- a list was compiled of which screens to get rid of -they are taking initiative to clean up as well as monitor users.

Lead BA  - Helen Ford chat:

Lead BA confirmed that users always create their own work around.
The continuous struggle she mentioned is getting users/managers to co corporate
-i.e. sometimes BAs might perceive there is room for improvement in a particular area, when the managers/user are approached to discuss a better solution, the users allege they do not have the time to spare, is lack of willingness => more linked to lack of enthusiasm for change?

e.g. multiple reports being done when 1 or a few would do the same thing? when 1 user goes on vacation there is no back up for that functionality.

*** Perhaps there is need to do ownership of work. push that idea.
Also -> users/managers might have a blind spot for how they do work, therefore cannot see beyond what they do on a daily basis.
Is it a training issues for manager - people who might be on the job for many years without proper training of the managerial aspect of things? hence the lack of insight of being able to make things better?