Levels of User Acceptance
- Initial adoption ( when PUI first implemented. By testers and users)
- Continued use (continue user without bickering)
- Contributing (adding comments and recommendations, enhancements to make the system more useful more efficient)
- Promoting (inviting others)
Levels of User Acceptance rated between 1 and 5
1 strongly disagree/dislike
2 disagree/dislike
3 neutral
4 agree/like
5 strongly agree/like
Ease of user navigating screens such as function keys and tabbing
Impact of color combination on eyes after long hours on the screen
Extra features/enhancements that the green screen did not offer
Adequate training for enhancement or screens
Adequate support after the training
Users prefer new PUI rather than green screens
Speed of using PUI pages/Browsers issues?
Bugs were fixed in an adequate amount of time
User Recommendations were taken into consideration
Downtime of the application was not noticeable/frequent
Consistent look and feel throughout
Layout of content is in an easy on the eyes way
In what ways did the profoundui restrain/limit users? Explain
What does the green screen offer that the web page does not do? Explain
What were the user acceptance issues with the green screen????
What were the user acceptance issues with the Genie?????
Based on the GG crowd, younger people tend to navigate to genie web based but older folks are more resistant to change. to move away from what they know.
Conditions that have helped in the past:
It also helps with Genie if there is top down management involvement to help introduce the change to the employees.
Also helps if the managers use the application to break the ice with users.
Work on the opinion leaders. get opinion leaders as the testers
Delimiters in the past:
Genie was not properly managed, therefore proper investigation on machine requirements and upgrades were not done.
No speed test was done.
Opinion Leaders advertised that it was slow, hard on the eyes so news spread and discouraged people from using it even before trying it themselves.
Culture
Culture of company - top down management
Culture of the individual
- Older folks more resistant to change
-Younger folks -> willing to take ownership and try new things, more technology/online aware, take more risk
Individual Reaction to people/managers.
If a manager is disliked and he.she is pushing PUI., due to subconscious messages users might not want to support an initiative taken by that manager. More resistant
Will the past with genie discourage users from trying out the new web version of PUI?
IDEA:
Social Networking Analysis?
People and chain. If I talk to 10 people regularly and you talk to 2 people regularly.
It might be more productive to engage me in testing for profoundui. Since I can bring in and convince more people to use PUI.
Get opinion leaders as the testers since they influence other people. Once buy in from opinion leaders are found, they can bring other users in.
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