Tuesday, 6 November 2012

Agenda for Week 1 November 2012

Agenda for Week 1 November 2012

Find articles on in-house applications/solutions, tie in with lit review
develop lit review limitations/merits in more dept

Companies questions
Compile it and send out to 3 companies
start this chapter



Chapter 2 - Research and rewrite Lit Review
Chapter 3 - Data from companies
Chapter 4 - Intro into new model, identifying the need for it

For the Lit Review

Findings absence of papers on in-house/bespoke solutions:
In the literature review, state this. that this paper is addressing a need.

If i show merits/limitations in terms of bespoke wont that be personal opinion in lit review?
It is really a judgement call, due to the lack of material on in-house solutions.
State shortage of papers - comparison limited application to bespoke to what extent the models cater for this environment.

Discuss the characteristics of bespoke versus off the shelf how it affects the applicability of the model in either case

what came out of the lit review that justifies the need for this project?
what are the shortcomings of the models that my paper will address?

Overall short comings of the models?



Issues with the Models

While the above models provided a better understanding of user behaviour in terms of the decisions making process, the models did not address issues of trust and confidence of system and the effect of it would have on user behaviour. The presence of these factors would have a weight on the decision making process.

There was no clear indication of a start to finish guideline on how to achieve the user acceptance in an Information Technology/Information System environment with bespoke solutions. The models had good suggestions but were too general. It was unclear how to follow through in a step by step process to achieve this goal of user adoption.
While user acceptance is a soft system approach and related to people and problems not clearly defined, there was no mention of the technical side of the system in terms achieving the user needs.

Questions for Companies?
How does the company measure/monitor UA?
Trust/Confidence in system
Trust/Confidence in team

Team
Are you satisfied with the technical support you receive from information System?
Are you satisfied with the technical support you receive from IT?
Is IT and IS the same to you?


Have you made requests before?
If YES Have they been taken seriously or been given a satisfactory explanation why it cannot happen?

System
Are you satisfied with the system in terms of aiding you in everyday work?



System development
Rate emphasis on technical team in meeting objectives, in terms of over all importance in UA

What does the Model look like?
Will it look like the same UTAUT with just trust added as a bubble?
What other bubbles needed?

Model in action?

even though UA is user specific, the model does not refer to the system side of things, but
there still needs to be a solid development process that accurately builds the application according to the end user needs. Waterfall/Scrum/Agile whatever combination that gives the users what the need in a timely accurate manner.

How will organisations be able to validate and monitor UA and progress over time with the new model?

*** 

User Acceptance Model ( main focus)
In addition to this one still needs in the background:

1.      Development Solution
2.      Change Management Solution
3.      Long term strategies for the organisation








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