Ravi's comments on Survey & test new model

Model is not a model. It is a definitions. Research how to design Models.

Survey:
If I am bringing system into UA....

system is not UA.
 Systems are business driven.
If a company decides to use SAP, users would adopt it. Business decision.
So be wary of bringing system into UA.

Review Chapters - Notes

Critical Review of UA model

Critical Evaluation of UA tool


Conclusion
Limitations of thesis 
Research 


Organizational Input
Critical Reflection
Future Improvements
Overall conclusion

Meeting with Supervisor Sat 17th Nov 2012

Notes from Supervisor Meeting:

Survey questions quidelines:

How satisfied are you with  the system meeting your needs on a scale of 1-5

How reliable is the system?

Do you get the information you need easily or do you have to do additional steps? 1-5 range
easily
difficult

How easily does the system allow you to meet your objectives?

Bobby's Suggestion:
Write
-Introductory Chapters now since this is fresh in my head.
-Lit review fixes
-Methodology Chapter
-while waiting on Survey Results

Methodology Notes:   Include -
    -survey, how you gather info, how you analyzed info, how  you evaluated work gathered

Week 2 November

1) reasons/direction of the project ** DONE**
2) New model    (I have a General Idea)
3) questions for companies ** DONE **
4) Collate Survey Results

5) Need to get more references and USE ALL in the Literature REVIEW else I will lose marks
6) Write Introductory Chapters now since this is fresh in my head. (WIP)

7) Methodology Chapter (WIP)
8) Validation Tool
9) Step by Step guidelines of achieving UA



 - Write out 2 chapters



In my model:
Why am I not using some parts of the model?
Be CLEAR - identify weaknesses or reasons why some parts were left out.



Questions for Survey:

How is User Acceptance measured/monitored in 3 organisations?

Trust & Confidence
Observation questions?
CompanyA - previous project genie - low confidence and trust in the sytem - very slow and they went back
Company B -
Company C -

Positive Emotions/Social Influence/Perceived userfulness/Ease of Use/Subjective Norm/
Observation Questions:
Was there PR to promote to enhancement?
Was social influence/peer influence used?

(PR needed specially in a negative environment to build hype and positive emotions)

Time with the System
How long are you using the application?
Did you like it from inception?
Did it take getting use to?

Facilitating Conditions
Was there adequate technical support for the system enhancement (IT/IS)?
Was there adequate help for the enhancement for e.g. Business Analyst support/user manuals/training?

Level of system accuracy of serving user needs
Is the system challenging to use?
Does the system cater for your needs adequately - allow you to process your work in an efficient/user friendly way?

Agenda for Week 1 November 2012

Agenda for Week 1 November 2012

Find articles on in-house applications/solutions, tie in with lit review
develop lit review limitations/merits in more dept

Companies questions
Compile it and send out to 3 companies
start this chapter



Chapter 2 - Research and rewrite Lit Review
Chapter 3 - Data from companies
Chapter 4 - Intro into new model, identifying the need for it

For the Lit Review

Findings absence of papers on in-house/bespoke solutions:

In the literature review, state this. that this paper is addressing a need.

If i show merits/limitations in terms of bespoke wont that be personal opinion in lit review?

It is really a judgement call, due to the lack of material on in-house solutions.

State shortage of papers - comparison limited application to bespoke to what extent the models cater for this environment.

Discuss the characteristics of bespoke versus off the shelf how it affects the applicability of the model in either case

what came out of the lit review that justifies the need for this project?
what are the shortcomings of the models that my paper will address?

Overall short comings of the models?

Issues with the Models

While the above models provided a better understanding of user behaviour in terms of the decisions making process, the models did not address issues of trust and confidence of system and the effect of it would have on user behaviour. The presence of these factors would have a weight on the decision making process.

There was no clear indication of a start to finish guideline on how to achieve the user acceptance in an Information Technology/Information System environment with bespoke solutions. The models had good suggestions but were too general. It was unclear how to follow through in a step by step process to achieve this goal of user adoption.

While user acceptance is a soft system approach and related to people and problems not clearly defined, there was no mention of the technical side of the system in terms achieving the user needs.

Questions for Companies?

How does the company measure/monitor UA?

Trust/Confidence in system

Trust/Confidence in team

Team

Are you satisfied with the technical support you receive from information System?
Are you satisfied with the technical support you receive from IT?
Is IT and IS the same to you?

Have you made requests before?

If YES Have they been taken seriously or been given a satisfactory explanation why it cannot happen?

System
Are you satisfied with the system in terms of aiding you in everyday work?

System development

Rate emphasis on technical team in meeting objectives, in terms of over all importance in UA

What does the Model look like?
Will it look like the same UTAUT with just trust added as a bubble?
What other bubbles needed?

Model in action?

even though UA is user specific, the model does not refer to the system side of things, but
there still needs to be a solid development process that accurately builds the application according to the end user needs. Waterfall/Scrum/Agile whatever combination that gives the users what the need in a timely accurate manner.

How will organisations be able to validate and monitor UA and progress over time with the new model?

*** 

User Acceptance Model ( main focus)
In addition to this one still needs in the background:

1.      Development Solution

2.      Change Management Solution

3.      Long term strategies for the organisation

Chapter Outline

Chapters Layout

Chapter 1 Introduction


Chapter 2 Literature Review


Chapter 3 User Acceptance Field Research

Chapter 4 Gap between the User Acceptance Models and the Field Research

Chapter 5 New Hybrid User Acceptance Model

Chapter 6 Limitations of the New Hybrid User Acceptance Model

Chapter 7 Critical Review of New Hybrid User Acceptance Model

Chapter 8 Conclusion

References

Appendix A - Survey Results for Company A       

Appendix B - User acceptance Metric/Validation Tool    

Appendix C - Results of the User Acceptance Metric/Validation Tool

Tables of Figures

Recommendations from Supervisor - (LIT REVIEW)

Recommendations from Supervisor - (LIT REVIEW)

Marina,

It is a good start, but you need to include your references. 
If you can compare and contrast the models a little more in depth, highlighting further their merits and limitations and how it relates to bespoke applications it will be useful. All in all a good start. 

Regards,
KBS


Another person's Comments

Need to read in house applications - what expertes/authors say on it and
Tie it back to the models in my literature review
Grammar needs alot of work
Beware of audience, dont ramble, explain, dont repeat
Stay on topic and remember slant/angle of my paper to always connect back to it

the in house papers will hopefully help with the direction of the questions to pose to the companies