IMPORTANT: if i say trust is important in org - how does one measure it? quantify it?
Look at Change management in relation to other concepts such as trust, etc
Dont deal with it in isolation.
Look at user curve. Find data at each level of the curve. if data is gathered in Jan = Fear, Data in Dec = acceptance.
So beware these are normal reactions of user, may or may not reflect the trust issues. How much is trust, how much is normal curve.
Look at outsourcing notes for user reaction to change curve. and another slide - compromise, supporter etc.
lecture 5 slides also
**
Find papers, to support trust, etc,don't just let it be an anecdotal tale.
Look at model by Kurt Lewin - Model of Change
Freeze, Unfreeze,release
**
No comments:
Post a Comment