Question to be answered in each point of Chapter 4 and 5
-Root causes of acceptance issues
-Recommendations
What are the root causes of each point?
What is the recommendation for each point?
How do we measure it in terms of the success or failure of implementation the recommendation?
Limitations of each recommendations/point?
Is it mixing up under normal human behavior? Make sure to separate.
How does change management fit into the point?
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