MSC ISM Proposal: Thur 26th Jan 2012 -Interim Report WIP (2)

A dissertation submitted to the University of Greenwich
in partial fulfilment of the requirements for the Degree of

Master of Science

Information Systems Management

An investigation into why there is user acceptance issues in organisations despite having a methodology and practices in place.

Name: Marina Maharaj

Student ID: 648810

Supervisor : Mr Kumar Bobby Sookram
Submission Date : March 2012

Report : Interim Report

Word count :

13. The Interim Report (Minimum of 2500 words)

It is assumed that significant progress towards the project’s completion will have been made

when this is written. The interim report should be a more substantial document than the initial

report. There is

􀂾 a header sheet plus two parts,

􀂾 Part A which is the Progress Report and

􀂾 Part B which should be a draft of the final report that produced to date.

􀀄 Header

This is also available on the website.

􀂾 Identifying information (student’s name, id).

􀂾 MSc Programme Title

􀂾 Project title

􀂾 The Supervisor’s Name

􀂾 Project Submission Date

􀂾 Keywords associated with the project

Part A which is the Progress Report and

Part A – Progress Report (500 - 1,000 words)

This follows the same format at the initial report and has 3 sections:

Current Situation: This section should include scheduled objectives/sub-objectives and

whether they have been achieved. If not why, those in the process of being achieved,

preliminary results, work completed, etc.

Problem areas: This should cover current problems and plans for their resolution.

Key work during the next period: Specify methods, tasks and activities and the estimates of

time to complete them. Indicate the actual progress made and identify any deviation from the

original proposal and plan.

Part B – Draft of Project Report to Date (minimum of 2000 words)

This must include:

draft table of contents for your final report, with annotations concerning your intentions

for the chapters

Table of Contents

Introduction.............................................................................

1.1 Background..............................................................................................

1.2 Research methodology.............................................................................

1.2.1 Scope of study.......................................................................................

1.2.2 Objectives of the study..........................................................................

1.2.3 Justification of the study.......................................................................

Literature Review....................................................................

2.1 Definition of User Acceptance..................................................................

2.2 Comparison of Acceptance Models..........................................................

2.3 What works and what does not work in user acceptance..........................

2.4 People factor in Information Systems/Information Technology...............

2.5 Social Implications on Information Systems.............................................

2.6 Culture dimension on Information Systems..............................................

Overview of the Companies being investigated......................

3.1 Background.................................................................................................

3.2 Methodology in the companies...................................................................

3.3 Types of projects the companies are involved in........................................

3.4 Standards adhered to by companies............................................................

3.5 Culture within the companies......................................................................

3.6 Perception of User Acceptance within the companies................................

Companies, Projects and People...............................................

4.1 Investigation into Projects that worked........................................................

4.2 Investigation into Projects that did not worked so well................................

4.3 Differentiation Factors across Companies and projects...............................

4.3.1 Team Involved...........................................................................................

4.3.2 Sub cultures...............................................................................................

4.3.3 Project roll out...........................................................................................

4.4 Survey Results.…………………………………………………………………………………...……..

Acceptance Models revisited......................................................

5.1 Aspects of the Models that work...................................................................

5.2 Limitations of the Models..............................................................................

5.3 Recommendations for the Models.................................................................

Recommendations on achieving user acceptance..........................

6.1 Factors that must be present to achieve user acceptance.....................................

6.2 Conditions that are not encouraged.....................................................................

Limitations of Research Paper........................................................

7.1................................................................................

Critical Evaluation and Reflection of Research Paper

8.1................................................................................................................................

Conclusion..........................................................................................

9.1................................................................................................................................

References..........................................................................................

Appendix.............................................................................................

draft of at least two chapters – one of which must be the literature review.

Your supervisor will give you feedback on your progress at this stage and will make

recommendations for the final stage of the project.

Part B which should be a draft of the final report that produced to date

Chapter 1 Introduction

Abstract

1.1 Background..............................................................................................

Organisations are investing into technology as well as implementing methodologies and best practices to achieve successful information systems projects. In addition to this, end users are brought in early to get their feedback on the system in order to stay on point with the user needs. Hard and soft system methodologies) are also used as well as user input, yet there is still an end user acceptance issues in organisations in Trinidad.

This end user problem was noticed in one organisation in Trinidad and then informal surveys were carried out in other organisations that implemented methodologies and the common issue arise that is end user acceptance problems.

This research paper seeks to investigate company (ies) in Trinidad which after implementing the known standards and best practices, there is still a disconnect with what the users need and what is actually developed and hence, leading to not high user acceptance in some areas. By understanding the challenges of user acceptance in companies, recommendations will be made to improve the acceptance levels in organisations.

1.2 Research methodology.............................................................................

The approach that was taken in this report was investigative work involving research with three companies. Interviews were carried out with people from the 3 organisations. Surveys were also sent out the keys person hand picked due to their involvement in projects.

1.2.1 Scope of study.......................................................................................

1.2.2 Objectives of the study..........................................................................

Metrics

The objective of this research paper is to understand the factors that inhibit user acceptance. By understanding what these conditions will one be able to adequately work towards achieving end user acceptance. The companies that are being looked at are those with and Information technology and Information System background.

At the end of this paper a list of metrics will be shown that one can use as a guide in attaining user approval.