Nov 7th - (1.5) Meeting Helen Ford - on Task selection @ GG

From: Marina Maharaj
Sent: Friday, November 04, 2011 2:16 PM
To: Helen Ford
Subject: Objectives of today's meeting

Meeting with Helen Ford as at Fri 4^th Nov 2011

Objectives

·         Find projects that are good  and bad cases to work with for investigating user acceptance

·         Select users to work with to set up interview/surveys

Projects with the Criteria:

Ø  There was room for improvement

Ø  Some things were not handled properly

Ø  People part of it that was problematic

Ø  Team support was it there

Ø  Managing expectations of managers and users

Ø  Users and Managers – different language/perspective

Ø  Where generally some conditions were just not right or conducive for success

Ø  Projects that works well, what were the conditions for it that allowed this success in user acceptance

From: Helen Ford
Sent: Friday, November 04, 2011 4:30 PM
To: Marina Maharaj
Subject: RE: Objectives of today's meeting

e.g.

Automatic payment allocation – simple – good.  This is the normal accepted flow of an enhancement request requiring a system modification:

·         FRNT4077 – first request

·         \\Pelican\Departments\GGL - Information Technology\System Requests - Tests\GGLS1392 - Automatic Payment Allocation Agos J&C RMSGGL – look for BIF word document for further investigation of request

·         GGLS1392 – System modification information

·         Verification tests in the above pelican folder

·         Sign off received from requestor

Home blanket upload – delays experienced

·         Initial request very bland via Manager

·         O:\GGL - Information Technology\Enhancement Requests\2010\Home Blanket Certificates - BIF completed to gather more details.  This was continuously being refined view the timing between the first and last BIF – analysis was not thorough enough

·          Sign off received from requestor …. There should have been a proposal to follow up a part 2 – not formally followed up

Renewal reports to excel – workflow changes were involved.

Physical filing management system  - the user who requested it was not ready when it was – similar to image processing

Motor home – the objective was unclear amongst all parties.

Regards

Helen Ford

Team Leader – Information Systems