Mon 19th Dec 2011
3 hours - meeting with Company B
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Observation session with Company B with Usability Study
Non technical person was asked to use the product to create a solution for their problem. By problem I mean to make an existing work more beneficial/faster/automate.
The session was monitored by two technical persons the Brand Manager and the Scrum Master with me sitting in and observing.
Mouse clicks, facial expressions, and audio was recorded during this hands on session.
This study was done in the format of guided help. This means the non technical person used the product to solve their issue but guided help would be provided.
There were questions arising out of this by user, in terms of
language and definitions
navigation of product
there was 2 parts that were not intuitive to the user based on how the user mind conceptualize it but a reasonable work around was found
At the end the user was interested in learning more about the product and was able to see what they designed could be used to make work for a group of people more efficient.
The user saw the value of the solution created.
( not entirely sure if this was the case in the original Study with no guided help)
A couple bugs arose but they logged to be fixed.
Based on today's session I think they are on the right track with the testing study.
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Next steps for them:
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-Iron out bugs, get ready for Early Adopters Programme ( Dec & Jan)
-Meeting for features design with UI expert to make changes (Jan 2012)
-Meeting with Early Adopters to see if the product meets their needs and possibly buy into to idea of the product. Beta test for 3 months with support (To start possibly in Jan or Feb 2012)
Hopefully I will be allowed to sit in those meetings.
The objective of those meetings for me is to get an appreciation of the work process at Company B and to see what they are doing right or not so right, things that can be improved etc.
